About Us This web site is owned and operated by Wine Care who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below. Wine Care is part of the Derbyshire Wine Company Ltd group of companies.

Our Contact details:
Wine Care
Unit 5b Broom Business Park Bridge Way Sheepbridge Chesterfield S41 9QG United Kingdom
Phone: 01246 453399
Fax: 01246 453499
Email: sales [at] winecare [dot] co [dot] uk
GB 308 3197 62


 

Check Existing Orders:


If you have placed an order and require further information please email usk stating your name, postcode and order number (if known)
Making A Purchase
Just browse our Catalog, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Checkout" and you will be asked for a few details that we need to be able to satisfy the order.

We accept Visa, Mastercard, Switch and Amex cards. All items are offered subject to availabilty. Whilst we carry a massive range of stock placing an order does not guarantee the item is available. You will be notified of any out of stock items.

By placing an order with Wine Care you confirm you are of minimum legal age to purchase alcohol as set out by local legislation. Wine Care reserves the right not to supply alcohol to anyone who is, or we believe to be, not of mimimum age to purchase or consume alcohol.
Shipping And Handling
All goods are despatched Mainland UK only via our carrier. Please allow 5 working days from time of order for stocked items. Please allow extra time during the busy Christmas period.

All deliveries must be signed for unless you request items to be left unsigned when completing the transaction. Items left unsigned are at your own risk. Wine Care and our delivery agents cannot accept any resposibility for loss or damages without a signature.

In the rare event of a breakage or damage to the box please note the delivery ticket accordingly and inform Wine Care immediately. Our delivery agents will not inform us of and breakages of losses. Please quote your order reference at all times.

Please ensure the correct address is provided and recipients are able to accept deliveries. Refused and failed deliveries will be returned back to Wine Care with the return cost payable by the sender. If no one is available to receive the goods our carrier will notify the recipient of the attempted delivery with a "Card" placed through the letter box. If the items are not claimed within 5 days they will be returned to us and the return cost will be payable by the sender.
Delivery Schedule
Shipping cost is done by weight and location.

The easiest way to determine the shipping cost is to add your items to the order and proceed to checkout. After entering the shipping destination the shipping value will be added to the cart total.
Back Orders
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges
All prices are shown inclusive of VAT at 20%
 
Credit Card Security
All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. The "Golden Padlock" visible in your browsers status bar is you peace of mind for security.

Credit card statements will show as payment to "Barrels & Bottles" who are the parent company of Wine Care and part of the Derbyshire Wine Company Ltd group of companies.
Reaching Us
If you need to reach us, please email us on sales [at] winecare [dot] co [dot] uk, alternatively, you can call on 01246 453399 (International +44 01246 453399) or fax us on 01246 453499 or write to us at Unit 5b Broom Business Park Bridge Way Sheepbridge Chesterfield S41 9QG United Kingdom
Privacy Policy 

Wine Care do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.

A cookie is a small file of letters and numbers that we put on your computer if you agree. Continuing to use this website implies your agreement to use them. These cookies allow us to distinguish you from other users of the website which helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

This website also uses Google ‘analytical’ cookies. They allow us to recognise and count the number of visitors and to see how visitors move around the site when they’re using it. This helps us to improve the way our website works, for example by making sure users are finding what they need easily.

Ecommerce cookies used on this website :

ACTINIC_CART. The shopping cart. Specifically excluded from the scope of the regulations.
ACTINIC_BUSINESS. The login digest for logged in customers.
ACTINIC_CONTACT. The 'Remember Me' details.
ACTINI_REFERER. Returns the customer to the last page visited after completion of the checkout.
ACTINIC_RECENT. Records the image filename(s) for the ‘Recently Viewed Products’ list, if enabled.
CART_CONTENT. Stores the cart value and item count for the shopping cart summary.
LAST_SECTION_URL. Used by the ‘Back’ link on the Product Page, to return the visitor to the correct Section Page.

Standard Google cookies used on this website :

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Returns Policy
Under the Home Shopping : Distance Selling Regulations private purchasers have the right to cancel the order up to 14 days after receipt of items if the items have not been used. This does not apply to items made to a purchasers own specification (eg: personalised labels, personalisation, own branding, engraving etc).

Cancellation of orders must be made by letter, fax or email. A phone call cancellation is not enough. It is the customers duty to take full care of all items.

Returning of items is the resonsibility of the customer who is liable for the cost of returns. The customer must ensure all reasonable care is taken to ensure the safe return of items and in their original packaging where appropriate. Failure to return at the customers expense (except where the items are faulty or do not comply with the contract) Wine Care will recover the items and offset the amount against any refund due. If the items are faulty or do not comply with the contract Wine Care will be liable for return charges.

Refunds for returned and cancelled orders will be made as soon as possible and within 30 days of return.

The Home Shopping : Distance Selling Regulations does not apply to Business purchases
Remittance Terms 

Quick contact

Feel free to contact us or submit an online query and we will be in touch shortly.

A: Unit 5b Broom Business Park, Bridge Way
     Sheepbridge, Chesterfield, S41 9QG
T: 01246 453399
F: 01246 453499
E: sales@winecare.co.uk

Online contact form